Trade Sales Counter Person

Trade Sales Counter Person - Job representing image
Key Accountabilities & Responsibilities • To provide excellent levels of customer service and deal with enquires in a courteous, professional and knowledgeable way • To achieve and exceed individual targets to accomplish the depot targets, while building strong relationships with new and existing customers • To effectively communicate and sell/upsell the full range of products and services offered by the company (face to face and via telephone) • To generate and chase leads • To correctly process sales for customers using the in store payment systems, quoting correct pricing, delivery date and stock requirements. Ensuring all documents are filed correctly • To assist in the depot warehouse as and when necessary • To ensure a safe and comfortable environment is maintained for customers and employees within the Depot and to ensure 100 % compliance with Health & Safety Regulations and expectations This is not intended to be an exhaustive list of responsibilities, but outlines the main points of the role. Key Performance Indicators • Positive customer feedback and progress through 1-2-1 reviews • Clear communication skills, with customers when interacting face to face and over the telephone. • Negotiate with customers in order to upsell and supply products at the best price possible to both Howdens and the customer Key Challenges • To continually develop on your product knowledge and tailoring your approach to each customer in order to deliver the best service possible • To actively manage your account base, lead bank and account recruitment with the aim of exceeding company targets • Organise and prioritise own work load, ensuring that customers are greeted and served in a timely manner. About You • Experience of working in either a retail or similar customer service environment • The ability to be flexible in your approach from day-to-day workload and multi-tasking different workloads • Able to communicate in a pleasant, friendly manner and clearly articulate Howdens Joinery products to the trade and public • You will have effective team work and problem solving skill Why work for us? At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a place in the top 25 Best Companies to Work for in the Sunday Times for recognition of excellence in the workplace. Howdens Joinery, a trade only business with over 700 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader, which is why we were awarded the Royal Warrant of Appointment to Her Majesty the Queen 2015 for our quality and excellence. Despite its scale, Howdens remains a local business with traditional values. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. We are seeking talented people to help us continue to grow our business. Summary of the Role Our Trade Sales Counter Person is the first point of contact at the counters in our depots. They assist our customers while selling the company's range of products and services and provide excellent customer services and have extensive knowledge of Howdens products. The Role • Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads. • Process sales for customers using the in store payment systems, quoting correct pricing, delivery date and stock requirements. • Focus on effective customer account management, aiming to increase the company's customer base and develop long term collaborative relationships within the building trade. • Maintain up to date product and industry knowledge. The Person • Previous sales experience is desirable • Ability to multi-task and prioritise workload • Experience in meeting and exceeding sales targets • Planning and organising skills • Able to communicate effectively with customers and colleagues • A desire for continuous personal and professional development In return for your hard work and commitment you will be rewarded with some great benefits, which include: • Competitive salary • Monthly depot performance bonus • Matched contribution pension scheme • Team incentives and outings • 24 days holiday, rising to 26 days after 5 years • Staff discount on Howdens products • Share awards and prize draws
No specific preference
No specific preference
No specific preference
Chippenham, United Kingdom